Phil Harkins
CEO and Founder, Linkage Inc.

Phil Harkins is CEO of Linkage, the company he founded in 1988.

Phil is also an internationally known expert in the fields of organizational development, leadership, communications, and executive coaching. His clients include senior executives and teams at leading organizations worldwide. All told, Phil has worked with leaders, leadership teams, and boards in more than 25 countries located in Asia, North America, South America, Europe, and the Middle East. In addition, along with leadership expert and Linkage board member Warren Bennis, Phil is co-chair of The Global Institute for Leadership Development, which has trained and developed thousands of leaders from around the world.

Phil has authored and edited several books, including In Search of Leadership: How Great Leaders Answer the Question "Why Lead?" (with Phil Swift; McGraw-Hill, 2009);  Everybody Wins: The Story and Lessons Behind RE/MAX (John Wiley & Sons, 2004); The Art and Practice of Leadership Coaching (John Wiley & Sons, 2004); and Powerful Conversations: How High-Impact Leaders Communicate (McGraw-Hill, 1999). He has spoken on these and other topics at more than 400 conferences, seminars, and programs around the globe.

Prior to founding Linkage in 1988, Phil held senior management positions at Keane, Inc. and Raytheon. He also served on faculty and as a senior administrator at Boston University. Phil is a graduate of Merrimack College and received three advanced degrees from Harvard University.

Didem Açıkalın Alpan
President, Linkage Turkey

AÇIKALIN ALPAN is a graduate of Bosphorus University with a Degree in Psychology.  She also has an Executive MBA from Istanbul Bilgi University in association with Manchester Business School and is an Industrial/ Organizational Psychologist and licensed Psychodrama Co-Therapist, specialized on groups, relationships and families. Didem had been Board Member, Member of Training Commission and Member of Industrial/Organizational Psychologist’s Commission of the Istanbul Branch of “Turkish Psychology Association”. Her professional practice is based on the Systemic Thinking Principles.
She is the President of Linkage Turkey. She has 17 years of corporate experience as an executive in Human Resources and Organizational  Development Management for various corporations in Turkey She founded Sahneler Training and Consultancy Company in 2004 and partnered with Linkage Inc. in 2008. She also has extensive experience as an executive coach, human resources and training consultant for both national and multi-national companies.
AÇIKALIN ALPAN is also a Faculty member in GILD (Global Institute of Leadership Development).
She has worked with non-profit organization Turkish Psychology Association and private sector companies like EFES Beer Group, Yıldız Holding, Samsung, Saint-Gobain Weber, Aselsan A.Ş., Anatolia Minerals, Apple, Champion,  Coca Cola Company Turkey, Eczacıbaşı Group, Finansbank, HSBC, Garanti Bank, GOSAS- Garanti Bank Payment Systems, Koç Group, Kordsa, Mercedes-Benz, Peppers&Rogers Group, PriceWaterhouseCoopers, Philip Morris, Siemens AG, Tommy Hillfiger, Turkey IS Bank, Is Bank GMBH and Goodyear Manufacturing.
AÇIKALIN ALPAN has developed and delivered Leadership Development Programs, Skill Building Trainings, Psychodrama based trainings, Coaching Programs, Human Resources and Organizational Development trainings and also  managed consultancy projects in Leadership Development, Human Resources and Organizational Development.  She has valuable experiences in designing, tailoring, and delivering Leadership Development Programs  for some of the best known global and multi-national companies like Efes Beer Group, Good Year and Turkey IS Bank. As an executive coach, she has coached more than 300 professionals to achieve the desirable changes and  developments in their organization.

Pieter Allers
President, Linkage Western Europe

PIETER ALLERS is based in Brussels and is the President of Linkage Western Europe.
For the past 13 years Pieter has worked in the human capital industry. He has been responsible for designing and managing the implementation of management development and consulting assignments with corporate clients throughout Europe, Middle East and Africa.
Pieter has extensive experience in group facilitation, assessment and feedback processes, competency modeling, and the delivery of training programmes in the field of general management and human resources. Pieter's main drive is to help organisations and their people organise work effectively and deliver results successfully. Recently Pieter implemented consulting and training projects with clients such as ADGAS, Duracell, DuPont Europe, Solvay Group, GlaxoSmithKline, Hilton International, Masterfoods, United Nations Development Programme, and the World Food Programme.
Before joining Linkage, Pieter held Business Development and Regional Director positions with one of Europe's largest provider of executive development. He has traveled and worked extensively in Central and Eastern Europe as well as on the African continent.
Pieter received his Masters in Business Administration from the University of Ottawa and the Institute of Higher European Studies in The Hague. A Dutch national, Pieter is fluent in English, French, German and Dutch.

Susan Brady
Senior Vice President, Global Programs

SUSAN BRADY is an expert in driving revenue for organizations through the implementation and execution of strategic business development and marketing activities. She is an engaging speaker, coach and teacher, and has deep experience working with executives in a variety of contexts. Prior to re-joining Linkage as Senior Vice President, Susan worked with Mobius Executive Leadership, a premier leadership development consultancy and spinoff of the Harvard Negotiation Project where she coached executives, and led strategic marketing and business development activities. Formally, Susan served as the CEO of the Relational Life Institute, an educational services organization, where during her tenure she led the growth of the customer base by 50%, oversaw the development of 5 new products, and ultimately increased revenues by 250%.
Prior to joining RLI, Susan worked for Vantage Partners, a spinoff of the Harvard Negotiation Project and a relationship management and negotiation training and consulting firm. While there, she served in a variety of roles, including co-director of the Corporate Education business where she led all sales and business development activities.Susan has also worked as Institute Director and Conference Producer for Linkage, Inc, where she produced the Global Institute for Leadership Development (GILD) and designed international executive conferences on leadership. In 1999, Susan championed and co-founded Linkage’s Women in Leadership Summit.
Susan earned her B.A. while on a theatre scholarship at Marietta College, and holds a Masters in Educational Leadership and Applied Behavioral Sciences from Ohio University. She is known for relationally gaining alignment among multiple stakeholders and development business-critical revenue-producing relationships on behalf of the companies for which she has worked. She is also a contributing author to the book: Enlightened Power: How Women Are Transforming the Path to Leadership, published by Josey Bass, March 2005.

Stu Cohen
Vice President, Business Developmemt and Consultant

STU COHEN is Vice President, Business Development and Consultant for Linkage. Stu’s career spans over 30 years, primarily with Fortune 500 companies.Beginning his career in Sales, he spent ten years with Southern New England Telephone Co, (AT&T). As a Major Account Manager in their Professional Services division, his focus was on providing business solutions to C-suite level clients. While at AT&T, Stu made a career change when he was selected to become a member of a newly created organizational development team. He has spent the past 15 years honing his skills in this area.
A highly skilled executive coach and facilitator, Stu joined Oxford Health Plans, (now United Healthcare), where he lead the design, development and implementation of Oxford University, providing talent development through the Schools of General Studies, Management, and Leadership. While at Oxford, Stu served as executive coach to the senior leadership team as well as managers and leaders throughout the organization.
Prior to joining Linkage, Stu was with CIGNA Corporation where he was instrumental in leading the development and implementation of a comprehensive, assessment based talent and leadership development process for the global distribution team. CIGNA University was recognized by both ASTD and the Corporate University Xchange with awards for excellence in leadership development in 2008 & 2009.
Stu has spoken at numerous conferences and seminars on topics ranging from team development and competency based performance management, leadership and management skills, and building a world class distribution organization. Since 2000, he has served as an executive coach and learning team leader at The Global Institute for Leadership Development. In 2007, he was a contributing author for an article on Consumer Driven Healthcare and its impact on American Culture.

Roman Gaiduk
Partner / Senior Consultant, Linkage Baltic

ROMAN GAIDUK is a Senior Consultant and a Partner at Linkage Baltic. He is an Executive Coach and a Leadership Development Consultant. Roman has over 10 years of leadership experience in the field of Organizational Development. Since 2002, he has actively consulted local and international businesses in the areas of Change Management, Leadership, and Organizational Development. Roman has also authored and co-authored a number of research and evaluation tools targeted to leadership and HR assessment. Working with executives, he draws out lessons from his own executive experience as well as those of the many successful business leaders that he works with. Roman is fluent in Lithuanian, English and Russian languages.
Roman has worked with organizations such as: GlaxoSmithKline, Yazaki Wiring Technologies, KRAFT, Knauf, Toyota, Indorama Global Pet, Neo Group, SwedBank, Baltija Shipbuilding Yard, Omnitel, PrintIT, Grundfuss Pumps, Hoja Electronics, DFDS LISCO, KLASCO, Europa Group Hotels, Garant, Vetruna, Litana & Co, and ARVI.
Prior to Linkage, Roman was a Project Manager at SIFE International (USA), Managing Director at VOLINA (Lithuania) and Marketing Director at RUMOR (Lithuania).
Roman holds a Bachelor Degree in Business Administration from LCC International University (Lithuania), an M.B.A. from Regent University (USA), and a Coaching Certification from St. Petersburg Coaching Institute (Russia).

David Giber
Executive Vice President

DAVID GIBER is an Executive Vice President at Linkage. He helped establish Linkage’s consulting and leadership development business. He is internationally recognized as an architect of leadership development programs and solutions. David focuses his practice on coaching senior executives and teams, and developing action learning based, innovative leadership offerings.
Within Linkage, he leads the product solutions and assessment and development business areas. David has more than twenty five years of experience in creating integrated human resource and leadership systems with measurable business impact. His areas of expertise include succession planning, management development, action learning, executive coaching, workforce assessment, and developing performance and selection systems.
He is also the editor of several books including Linkage, Inc.'s Best Practices in Leadership Development Handbooks (2000 and 2009). Prior to joining Linkage in 1992, David was a human resources and leadership development executive at several high tech, financial services, and travel companies. He is an industrial/organizational psychologist who received his BA degree from Stanford University and his Ph.D. from Duke University.

Fritz Khumalo
President, Linkage Southern Africa


FRITZ KHUMALO is a CEO of Linkage Southern Africa based in Rosebank, Johannesburg. He has over 15 years of HR management and consulting experience working with senior executives to grow & improve complex organizations. Fritz's broad business experience includes strategy development / clarification / execution, organisational effectiveness, leadership alignment and development, change management and strategic communication.
Fritz's accomplishments include:
           Guiding the CEO and leadership team of a financial services organization in designing the organization's structure and aligning it to the new business strategy. This assignment also involved creating a business culture supporting growth & improvement, and developing & assessing required leadership competencies. 
           Facilitating an HR strategy development process for a leading mining group. This process resulted in the repositioning of the HR function as strategic business partners within the group. 
           Facilitating a strategy development process for the Finance Committee of the Gauteng Provincial Legislature and fostering closer alignment between the Finance Committee and the Provincial Finance department.
Professional Background: Prior to joining Linkage, Fritz was the founder and Executive Director of Talent-Drive management consultants. He still serves on the Talent-Drive board. Fritz has a Bachelor of Commerce, a Post Graduate Diploma in Management, and a Masters in Management from Wits Business School.
Clients: Fritz has consulted across a wide variety of industries and organizations including Industrial Development Corporation, Standard Bank, HSBC, Monsanto International, Harmony Gold, Anglo Platinum, SABS, Fleet Africa, Gauteng Legislature and NBC.

Sam Lam
President, Linkage Asia


SAMUEL M. LAM is based in Singapore and is the President and Managing Consultant of Linkage Asia.
One of the leading practitioners in the field of leadership development in Asia, Sam has created some of the most highly regarded leadership development programs for both Singapore and global clients. His relationship with some of these clients span multiple years across multiple borders. His work also focuses on the development of leadership competency models to support business growth, innovation, performance culture, and change. In addition, Sam serves as executive coach and adviser to a number of notable CEOs and senior government officials in Singapore, Europe, and Asia.
Sam's expertise includes the areas of leadership development, executive coaching,  executive selection, executive energy, performance improvement of top teams, development of talent pipelines, and management of top talent. He is also a keen practitioner of sales leadership and an expert on companies going through a high growth agenda. Sam uses a variety of psychometrics in his practice and is a qualified practitioner in a range of tools from Linkage, the Center for Creative Leadership, Center for Application of Personality Types, and Hay/McBer.
Prior to his appointment at Linkage Asia, Sam was the Managing Consultant for Towers Perrin Singapore, where he led an office of top human resources practitioners in performance leadership, executive compensation, sales incentive design, and compensation, benefits, and talent management. Previously, he was Director of the HayGroup where he spent five years leading major projects in leadership development, organizational improvement, and performance management.
Sam graduated with a B.A. from the University of Southern California and has an M.A. from the National University of Singapore.

Sarah Le Roy
Vice President, Talent


SARAH LE ROY leads Linkage’s Assessment practice and oversees Linkage Executive Advisors. She is also responsible for the acquisition and development of human capital within the company. Sarah has worked with leaders at all levels across a number of industries focused on driving business results through strategic talent management, action driven coaching, team building, and the development of innovative problem solving strategies.
Sarah joined Linkage following a 20 year career in financial services, consulting, and technology businesses where she focused predominately on human capital and talent management engagements. Previously, she held leadership positions in both start-ups and more established companies, such as Goldman Sachs where she managed experienced hire recruitment across Europe, the Middle East, and Africa. In addition to her operational responsibilities, she facilitated the assessment and acquisition of senior talent into portfolio businesses.
Sarah has lived and worked in Europe and Canada and has successfully produced results managing remote teams based in Asia. She has led engagements recruiting at the C-suite and Board level globally, and brings extensive operational experience in talent management and talent acquisition. She is certified to administer Strength Deployment Inventory communication styles training and Linkage’s Leadership Assessment Instrument™. Sarah has experience in coaching executives of all levels to help them achieve strategic and professional goals.
Sarah holds a BA from Williams College in Religion and in Literary Studies, and an SM from the Massachusetts Institute of Technology’s Sloan School of Management.

Romi Malhotra
CEO, Linkage India

Romi is a seasoned professional having successfully managed and grown multiple companies in India. He is best known as one of the pioneers and leaders of the BPO industry in India.
Till July ‘07, he was the Managing Director of Dell International Services India.  In this role, he was responsible for all aspects of running of the company and charting Dell’s progress in implementing its services strategy from India. He grew the company to over 15000 employees making it one of the largest captive BPO/KPO operations in the country. In addition he managed outsourced vendors with another 6000 odd people dedicated to Dell processes.
Prior to joining Dell, Romi was the CEO & Managing Director of SCOPE International, a wholly owned subsidiary of Standard Chartered Bank, UK. He was responsible for setting up the company as the global back office for the bank. Scope International managed a wide variety of banking and support process for the bank globally out of Scope International in Chennai, India and KL, Malaysia.
Before setting up Scope, he was the CEO of the GE Capital BPO/KPO business in India. He was part of the startup team that created what is now listed as Genpact (formerly GE Capital International Services) before creating another business in the KPO space GE Capital Integrated Business Solutions as its CEO.
Romi has worked with corporates for over twenty five years in industries ranging from manufacturing, software, hardware, consulting and system integration. He spent the last over 12 years in the BPO space managing all aspects of the business.
He was the convener for the IT / BPO Panel of CII’s Tamil Nadu forum and was the first Chairman of the NASSCOM chapter in Tamil Nadu. He has been called the “Whiz kid of the BPO industry” by the media and is extensively quoted in the BPO/KPO industry. He is also one of the very few professionals from India to be interviewed by McKinsey Quarterly. He has been extensively covered in press and media including the FT London, TV (Boss’s Day Out, Big Fight, Ek Mulakat, etc). He speaks on Leadership and Success with specific reference to succeeding in India.

Artemis Miropoulos
Partner / International Development, Linkage Greece

ARTEMİS MIROPOULOS is based in Athens, Greece. In 2000, he joined Response International, a human resources management consulting company, as a partner, and since has led the Business Consulting division. His client work includes conducting reengineering and business transformation projects with Greek and multinational organizations; working with Response's Training and HR group promoting cooperation and new product development with international assessment and development partners; and leading regional growth and development for SE Europe.
Artemis has an extensive background in consumer products and services. He spent eight years in the Sales and Marketing departments of Johnson & Johnson and as National Sales Manager with Beiersdorf in Greece. During this period, he actively contributed to changing the European retail environment participating in global task teams on European price harmonization, international account planning and efficient consumer response initiatives. Artemis has led several negotiation teams in local and regional agreements with key European retailers and set up distribution networks for various product categories. He spends his time between Athens, Bucharest, Belgrade, and Sofia.
Artemis holds a BSc in Mechanical Engineering from the Institute of Technology, Athens and a Diploma in Marketing from the Chartered Institute of Marketing, London.

Soomo Moon
President, Linkage Korea

SOOMO MOON is based in Korea and is the President of Linkage Korea.
With expertise in the fields of organizational development and leadership development Soomo helps Korean clients cultivate and expand their global awareness through consultation services, executive coaching, workshop facilitation, customized training programs and designing strategic interventions. His work focuses on transforming organizational culture, improving communication, developing global leaders, and designing action learning and performance management strategies. During his six years of work and study in the United States Soomo developed a strong interest in creating conditions for Korean sojourners to thrive in other cultures and has incorporated this into his work in developing global leaders.
Prior to founding Linkage Korea, Soomo provided HRD/HRM and OD expertise as an employee of Samsung, Korea Management Association, and Applied Materials as well as through GIANS, a transformative consulting firm he founded to provide leadership development programs and HR consulting service for clients. He has taught leadership development to graduate students at Yonsei University and currently teaches doctoral students at Kyunghee University.
Soomo graduated with a B.A. and MBA from Sogang University in Korea and has MA and Ph.D with Human and Organizational Transformation from the California Institute of Integral Studies in San Francisco.

Mitchell Nash
Regional Vice President

MITCHELL NASH is Regional Vice President and responsible for the leadership consulting and professional services business in the western region of the United States. He has over 20 years experience in the organizational development, training, executive coaching, and technology fields. His expertise is in assisting organizations to identify and organize their intellectual capital for outstanding results by using technological, organizational, and skill development solutions.
In addition, Mitchell does senior-level coaching with executives and managers. Mitchell has coached leaders in Fortune 100 companies and has helped them produce significant results using a combination of 360-feedback, strategic business models and behavior change methods.
Mitchell has worked with numerous global organizations to support corporate initiatives such as Six Sigma, Mergers and Acquisitions, Executive Team Building and High-Potential Development. The work that Mitchell does is linked to business results: facilitated the development of a global strategic plan; developed an effective assimilation approach for an acquisition; coached a senior executive on the development of a succession management plan; etc.
Prior to joining Linkage, Mitchell was the Managing Director of PDI’s western region. He was also a director with Communispace, a company implementing new web-based collaboration technology and services. Mitchell participated in the development of a groundbreaking application, which revolutionized the process for gathering and analyzing consumer insights.
As a business leader, as well as a consultant and executive coach, Mitchell utilizes critical business acumen with in-depth knowledge and experience of organizational and personal dynamics to develop substantive, long-term solutions with his clients.He holds a Bachelor of Arts degree in Psychology from Queens College and has a Master’s degree in Counseling Psychology from New York University.
He holds a Bachelor of Arts degree in Psychology from Queens College and has a Master’s degree in Counseling Psychology from New York University.

Harley Ostis

As President of Linkage, Harley is responsible for all of Linkage’s business units worldwide. He provides strategic consulting on leadership development and talent management topics and executive coaching. Prior to becoming President, he was responsible for the development and delivery of consulting services and client solutions for Professional Services at Linkage. Experience is the best teacher, and he is a 30 year veteran in creating strategies for producing the changes needed to achieve the vision of an organization. To build on team dynamics and move organizations forward, Harley engages executives and up and coming talent with the understanding that the application of leadership is necessary at all levels to ensure a healthy and successful organization.
His leadership point of view inspires lifelong commitments to personal leadership growth and retention in organizations encompassing large-scale efforts and projects in leadership development, change management, acquisitions and assimilation of new businesses, as well as executive coaching.  Harley’s strong orientation to values driven action has led his programs to become best practice for leadership development and have cultivated an atmosphere for success in his client organizations. 
Harley brings a unique multi-cultural understanding to his work with clients and his capabilities scale globally having built relationships with leaders and leadership teams spanning Asia, North & South America, Europe and the Middle East. His extensive international background has provided him with a deep knowledge of many cultures and success metrics throughout the world.
Prior to joining Linkage, Harley held the positions of Executive Vice President of Human Resources and Administration at CheckFree Corporation as well as Vice President of Human Resources and Quality at Lanier Worldwide.  Harley offers a cadre of professional experience to his clients and has served as an executive consultant and coach to a number of organizations in the technology, healthcare services, pharmaceutical, hospitality, aerospace, and government sectors.
Harley holds an MBA from the University of Central Florida and a Bachelor of Arts in Counseling through the School of Education at the University of Massachusetts at Amherst.  With his broad background in facilitation of leadership and executive teams his credentials exemplify numerous certifications and learning experiences with the University of Michigan, Wharton School of Business, Center for Creative Leadership, and Development Dimensions International.

Dimitris Papanikitopoulos
Managing Director, Linkage Greece

DİMİTRİS PAPANIKITOPOULOS is based in Athens, Greece. Since 1996, he has been a partner at Response International, a human resources management consulting company. Through his tenure at Response International, Dimitris was responsible for the Management Consulting Division, the Training Division and finally the Executive Search Division. Since 1998, he has had full responsibility for all divisions at Response as a Managing Director of the company.
Prior to his role at Response, Dimitris spent ten years at the multinational company Johnson & Johnson and was responsible for several J&J franchises and brands in the Greek market. He successfully launched the CORDIS business as well as ACUVUE Disposable Contact Lenses business in the Greek market. He became Division Director of the Medical and Ethicon franchises in Greece, and he was a member of the Board of Directors at Johnson & Johnson Professional.
Dimitris graduated from the University of Piraeus, Greece and from London School of Economics in the U.K.

Colin Pitt
CEO, Linkage Australia

COLIN PITT CEO and Principal Consultant. Colin has extensive executive experience in business, management and leadership of medium to large-scale organizations from government, manufacturing, research and financial services. Having consulted with multiple organizations to improve their business performance and results Colin has a strong leadership and organizational development background. Colin works at the C- and senior management level of companies and is known for his strategic but pragmatic approach to leadership reinvention. He specializes in leadership strategy and development, human resource practice, change and transition and learning. He has held senior executive positions most recently as General Manager Corporate Performance Center, Group Executive Human Resource, and General Manager Leadership, Learning and Talent within St George Bank, and Westpac Banking Corporation. Colin is an experienced facilitator and executive coach for senior leaders and team.
Colin has tertiary qualifications in chemistry, industrial administration, and holds a Master of Business Administration from University of New England, and a Doctorate of Business Leadership from Charles Sturt University and IMIA – Centre for Strategic Business.

Ron Porter
Regional Vice President & VP, Innovation Practice

RON PORTER is a Principal Consultant at Linkage. He is responsible for growing Linkage’s business in the Northeast Region and the Innovation Practice. He brings a broad business perspective to helping complex, global organizations grow and improve. Ron has over thirty years of consulting and coaching experience working with senior executives, especially in the areas of innovation, strategy, organizational effectiveness, leadership development, change management, and strategic communication. He has a particular interest and expertise in helping organizations and individuals develop their innovation capabilities globally.
Prior to joining Linkage, Ron served in various organizational effectiveness leadership positions at several major consulting firms, including Deloitte and Towers Perrin. He also has international experience working at the executive level with many global organizations undergoing significant change. He had his own consulting firm that helped organizations remove their major barriers to profitable growth. Ron has a Bachelor of Science, Business Administration in Organizational Behavior from Villanova University and an MBA in Management from The Wharton School, University of Pennsylvania.
Ron has consulted across a wide variety of industries and organizations including Aeropostale, Allergan, Arrow Electronics, BASF, Cable; Wireless, Cairn Energy (India), Carolina Power & Light, Centocor, Chubb, CIGNA, Cooper Tire, Deere, Discover Financial, Disney, DuPont, Efes Group (Turkey / Russia), Ernst & Young, Evonik, FBI, Fidelity (India), FMC Technologies, Goodyear (Turkey), Government of the Cayman Islands, Grupo Vitro, Gruma Corporation, Harleysville Insurance, Highmark, Honda, IRS, Johnson & Johnson, KCELL (Kazakhstan) , Keurig, Liberty Mutual, McKesson, Merck, Mission Foods, Moldcell (Moldova), Motorola, New York Times, NRG Energy, PP&L, PSE&G, Reliant Energy, Roche, Salt River Project, sanofi-aventis, Sam’s Club, Sears, Symantec, Takeda , TUVSUD America, Tyco Electronics, Telia Sonera (Asia / Turkey), USAA, US Steel, XRite and WR Grace, Wyeth.

Richard Pumfrey
Executive Vice President & COO

RICHARD PUMFREY is executive vice president and chief operating officer of Linkage. In that capacity, he works closely with senior management and business units to implement the strategic goals of the organization, along with building the organization’s global presence.
Rick's many accomplishments at Linkage include further enhancing the financial position and systems of the company; upgrading the company's technology systems to increase effectiveness in communications and customer presentment and to improve front- and back-office integration; initiating programs to expand the company's distribution channels; and launching new initiatives to enhance performance management as well as professional development opportunities for Linkage employees.
Prior to joining Linkage in 2001, Rick was a senior executive at two technology startup organizations and several major energy companies. He holds a BS from Bentley University and an MBA from Southern New Hampshire University.

Felicia Rickards
President, Linkage Bermuda

FELICIA RICKARDS is President of Linkage Bermuda. She is responsible for strategic development and overseeing the implementation of programs.
Felicia has an extensive background as a freelance Business Development and Human Resource consultant and has worked with clients both in Private and Public business sectors. Felicia’s projects have included analysis and redesign of organizational policies and procedures, training in finance, business development and organizational design, as well as success coaching. Felicia recently completed the strategic design and blueprint for a CEO succession planning project for a telecommunications firm with several subsidiaries.
Felicia has a 20 year background in client relations, presentations and group facilitation.
Felicia holds a Bachelor of Science in Psychology from Indiana State University as well as a Masters Degree in Business Management and Human Resource Development. Felicia is also a Certified Coach Practitioner™ and writes as a guest columnist for the Bermuda Sun.

Rich Rosier
Senior Vice President, Principle Consultant

RICH ROSIER is a Senior Vice President and Principal Consultant at Linkage. He is responsible for leading Linkage’s leadership development practice and the Northeast region. During his 19 years with Linkage, Rich has worked closely with renowned thought leaders including Peter Drucker, Warren Bennis, Tom Peters, Marcus Buckingham and hundreds of other content experts.  Rich is the moderator of Linkage’s Thought Leader Series. He also co-authored with Warren Bennis, a Sloan Management Review article entitled “Leading in Unnerving Times”. In addition, Rich edited four volumes of the highly acclaimed Competency Model Handbook.
In his current role, Rich works with many Global 2000, mid-size public and private companies as well as government and non-profit organizations to help them define and implement a winning strategy as well as maximize the efficiency and effectiveness of their leadership development, coaching, organization development and change, and growth and innovation investments. Recent client engagements include strategy and strategic planning facilitation with senior leadership teams; the creation and delivery of world-renowned leadership development programs in countries around the world; a successful multi-million dollar organizational transformation project; executive and emerging leader coaching initiatives; and global, virtual team performance improvement initiatives.
Prior to assuming his current position, Rich was VP of Educational Programs, where he held responsibility for the P&L of Linkage’s Educational Programs business unit.  In this capacity, he led the program managers, marketing, sales and operations teams in the production of hundreds of U.S and international conferences and institutes. During his tenure, Linkage events were responsible for the development of over 100,000 managers and leaders from around the world.
Rich graduated with a B.A. from the University of Michigan, is a frequent speaker at international conferences and training programs and a guest lecturer at colleges and universities on the topics of strategy, leadership development and coaching, change and transition, execution, high performance teams and growth and innovation.

Massimo Scarcello
CEO, Linkage Italy

MASSIMO SCARCELLO is the Founder and CEO of Linkage Italy. Prior to this role, he worked for nearly 20 years at national and international organizations in several different functions including sales and marketing, human resources, and business and corporate development.
Massimo has a degree in Economics from Rome University. He has completed additional educational courses in marketing, strategic problem solving, project management, and human resource management.
He is a member of the International Coach Federation (ICF) and is an ICF Certified Coach. He is also a member of the Italian Association of HR Managers.

Anil Sharma
CEO, Linkage India

Anil currently heads Linkage in India. Anil brings over  twenty two years of in-depth experience in organizational and leadership development,leading change and global operations  with a focus in the design, development, and implementation of competency based leadership development and training systems. His experience includes working with senior managers in strategic planning and change implementation, middle managers in skill development, and new managers/high potential individuals in understanding their leadership roles. Anil also has significant expertise in designing and running global organizations including cultural transformation.

Professional Background

Starting with Modi Xerox in India as part of the Customer Service organization, Anil spent 4 years in Manufacturing and Technical Operations where he led People Development and Quality. At the time of leaving Xerox Anil was the head of Organization Development for India.
Subsequently, Anil was the Corporate Leadership Development Leader for GE in India and for Asia and in this role he led strategic Initiatives as part of the Global Learning team (Crotonville) including being the Operating Leader for the global e-learning Center Of Excellence.
Anil also worked  as the Chief Learning Officer for Reliance Infocomm before heading Learning and People Development function for Hewlett Packard BPO Globally. His last role was as the Global Director of Training and Development  for the Consumer Support Operations at Dell.

Anil is a B Tech in Electrical Engineering from IT Kanpur.

David Vaughn
Regional Vice President, Principle Consultant

DAVID VAUGHN, Ph.D. is a Regional Vice President at Linkage. He is responsible for leading Linkage’s leadership consulting and professional services businesses in the central region of the United States.
Prior to joining Linkage, David worked at Anheuser-Busch for over two decades as General Manager for the company owned wholesalers in the Midwest and Director of Business Development for the Bakery Division. His areas of expertise included strategic planning, quality emphasis, personnel development, selection and staffing of senior personnel, and pricing recommendations as well as product development, manufacturing and distribution process improvement, and consolidation of operations, sales, merchandising and customer service.
David led an internal consulting effort for Anheuser-Busch that included business management consulting, operations analysis, sales service strategy development, route distribution planning, computer-based routing and information systems consulting. While in this role, he was responsible for the delivery of team building, leadership and planning workshops and the implementation of performance based compensation strategies. David also provided personal leadership coaching to the owners of these family owned businesses. He pioneered the development of a performance-based Corporate University for the Sales and Marketing Division, independent wholesalers, and Global Brand Marketing team.
As an independent consultant, David’s client base has led him to large-scale global organizational interventions in Asia, Africa, and South America. His work with both large and small NPOs included developing and coaching the executive directors and their leadership teams and boards in how to effectively take on the identity of the organization and manage it as a single-minded group in the deployment of policy, strategy, and solutions to emerging opportunities.
Dave earned his BS in Industrial Engineering from Missouri University, an MBA from McNeese State University, an MA in Human Resource Management from Washington University in St. Louis, and a Ph.D. in Public Policy and Administration from St. Louis University. He is also received a Certificate in Theology from Concordia Seminary in St. Louis.

Madelyn Yucht
Vice President, Performance Excellence

MADELYN YUCHT is Vice President of Performance Excellence at Linkage. She has over twenty years of experience working with organizations, teams, and individuals to create high performance workforces and implement major change initiatives. Identifying collaboration as a pivotal factor in performance, she cultivated a distinct expertise in the "Art and Science of Collaboration."
Bringing cutting-edge thought leadership and hands-on practical experience to her consulting, Madelyn developed The Synergistic Collaboration Model, a comprehensive implementation methodology. The model provides a strong conceptual framework and practical tools to sustain high performance collaborations. She provides strategic consulting, executive coaching, and leadership training to clients for a broad range of collaborative engagement, including: strategic alliances and joint ventures; organizational restructuring, cultural transformations, multi-stakeholder /multi-team initiatives; cross-divisional initiatives; customer/supplier relationships; and critical work teams. She works domestically and internationally, in the public, private and non-profit sectors. Clients have included Citigroup, The American Management Association, XEROX, Aetna Insurance, Kraft/General Foods, and Ulbrich Steel & Special Metals.-
Madelyn brings unrivaled experience and perspective to her consulting. She gained an in-depth understanding of the strategic imperative of collaboration, when she managed a Harvard Business School research project for Rosabeth Moss Kanter, investigating what positioned countries, cities, and companies to be world class in the 21st century global economy, resulting in the book, "World Class." She had the opportunity to study with thought leaders such as Chris Argyris, Jim Sebenius, Richard Hackman, and Peter Senge. In addition, she has grown and sold two businesses, a computer company and a staffing company. Madelyn is certified in Total Quality Management and outdoor-based leadership counseling. She has trained hundreds of executives throughout the country, and has an extensive portfolio of clients from whom she has benchmarked best practices.
Madelyn's corporate experience is complemented by her background in governmental affairs and politics. She served as Director of Public Affairs of Seton Hall University; Director of Public Affairs for Waste Management Company in New Jersey; Special Assistant to Commissioner of Environmental Protection; Legislative Aide to the President of the NJ Senate, Policy and Planning Specialist to the Governor of NJ. She was recruited for each of these positions to direct multi-party new initiatives involving local, state and national governmental organizations, press, private sector and community organizations.
Madelyn holds a Masters degree from Harvard University's Kennedy School of Government with joint studies at the Harvard Business School. She studied International Relations at Coventry University in England and holds a B. A. from The College of New Jersey.